Frequently Asked Questions

Everything you need to know about shopping at Forever 21.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status in the 'My Account' section under 'Order History'.

What is your return policy?

We accept returns within 30 days of the ship date for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that final sale items, earrings, and swimwear without the hygiene liner are not eligible for return.

Do you offer international shipping?

Yes, Forever 21 ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.

How do I find the right size?

Each product page includes a detailed 'Size Guide' button. We provide measurements for bust, waist, and hips to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or change an order once it has been submitted. You may return the items for a refund once they arrive.